This policy applies to all paid subscriptions to the Intelli-Stasis platform ("Service"). Billing is managed by Paddle, our authorised merchant of record.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you retain full access to the Service until that date. No partial refunds are issued for unused days within a billing period.
To cancel, manage your subscription directly through the billing portal linked in your confirmation email, or contact us at [email protected].
As a general policy, subscription fees are non-refundable once a billing period has commenced. However, we will issue a full refund in the following circumstances:
To request a refund, email [email protected] with your subscription email address and reason. We will respond within 2 business days.
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period.
You may cancel your subscription at any time from your account. No penalty, no notice period. Access continues until the end of your current billing period.
If you believe you have been charged in error or have a billing dispute, please contact us before initiating a chargeback. We are committed to resolving billing issues promptly and fairly. Chargebacks initiated without first contacting us may result in account suspension.
Billing and refund enquiries: [email protected]